{"id":201,"date":"2026-01-27T09:13:07","date_gmt":"2026-01-27T09:13:07","guid":{"rendered":"https:\/\/mihalylillahenrietta.keriweb.hu\/?page_id=201"},"modified":"2026-01-27T09:26:37","modified_gmt":"2026-01-27T09:26:37","slug":"gyakran-ismetelt-kerdesek","status":"publish","type":"page","link":"https:\/\/mihalylillahenrietta.keriweb.hu\/en\/gyakran-ismetelt-kerdesek\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<style>#sp-ea-202 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-202.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-202.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-202.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-202.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-202.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1769504107\"><div id=\"sp-ea-202\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2020\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2020\" aria-controls=\"collapse2020\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> **How long will it take to receive the ordered book?** <\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse2020\" data-parent=\"#sp-ea-202\" role=\"region\" aria-labelledby=\"ea-header-2020\"> <div class=\"ea-body\"><p>**1\u20133 business days, depending on whether the product is in stock. If not, delivery takes 5\u20137 business days.**<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2021\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2021\" aria-controls=\"collapse2021\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I pay for my order? <\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2021\" data-parent=\"#sp-ea-202\" role=\"region\" aria-labelledby=\"ea-header-2021\"> <div class=\"ea-body\"><p>**In our online store, you can pay securely by credit\/debit card (Stripe\/Barion), by bank transfer, or cash on delivery to the courier (in cash or by card).**<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2022\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2022\" aria-controls=\"collapse2022\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> **What should I do if I get a damaged book?** <\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2022\" data-parent=\"#sp-ea-202\" role=\"region\" aria-labelledby=\"ea-header-2022\"> <div class=\"ea-body\"><p>**We\u2019re very sorry! Please take a photo of the damage and send it to our customer service email address along with your order number. We will replace the defective item free of charge, or if it is no longer in stock, we will refund the purchase price.**<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2023\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2023\" aria-controls=\"collapse2023\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> **Is it possible to modify my order?**<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2023\" data-parent=\"#sp-ea-202\" role=\"region\" aria-labelledby=\"ea-header-2023\"> <div class=\"ea-body\"><p>**As long as your order status is \u201cProcessing\u201d, we can still modify it. Please contact us immediately by email or phone so we can add or remove items from your order.**<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2024\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2024\" aria-controls=\"collapse2024\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> **What happens if I am not at home at the time of delivery?**<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2024\" data-parent=\"#sp-ea-202\" role=\"region\" aria-labelledby=\"ea-header-2024\"> <div class=\"ea-body\"><p>**The courier will send an email\/SMS on the morning of delivery with the expected arrival time. If you are unable to receive the package, the courier service will attempt delivery again on the next business day or deliver the parcel to the nearest pickup point.**<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2025\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2025\" aria-controls=\"collapse2025\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> **Can I request gift wrapping for the books?**<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2025\" data-parent=\"#sp-ea-202\" role=\"region\" aria-labelledby=\"ea-header-2025\"> <div class=\"ea-body\"><p>**Yes, of course! Before finalizing your order, please write in the order notes that you would like gift wrapping. In this case, the book will be sent in elegant wrapping paper, without displaying the price, to the provided address.**<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2026\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2026\" aria-controls=\"collapse2026\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I send a book directly as a gift to another address?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2026\" data-parent=\"#sp-ea-202\" role=\"region\" aria-labelledby=\"ea-header-2026\"> <div class=\"ea-body\"><p>Of course! At checkout, you can enter a delivery address different from your own. In this case, we recommend paying by bank card, and upon request, we will not include an invoice with prices in the package; it will be sent to you electronically only.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2027\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2027\" aria-controls=\"collapse2027\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why didn\u2019t I receive a confirmation email about my order?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2027\" data-parent=\"#sp-ea-202\" role=\"region\" aria-labelledby=\"ea-header-2027\"> <div class=\"ea-body\"><p>The confirmation usually arrives within 5\u201310 minutes after placing the order. If you can\u2019t find it, please check the <b data-path-to-node=\"7\" data-index-in-node=\"126\">Promotions<\/b> and in the <b data-path-to-node=\"7\" data-index-in-node=\"141\">Spams<\/b> folders as well. If you still can\u2019t find it there, please contact our customer service, and we will check whether you entered your email address correctly.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2028\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2028\" aria-controls=\"collapse2028\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What should I do if a book is out of stock?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2028\" data-parent=\"#sp-ea-202\" role=\"region\" aria-labelledby=\"ea-header-2028\"> <div class=\"ea-body\"><p>If the \u201cNotify me\u201d button appears next to a book, click it and enter your email address. As soon as the book arrives back in our warehouse, our system will automatically send you a notification, so you won\u2019t miss it.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2029\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2029\" aria-controls=\"collapse2029\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Will I receive a notification when my package is on its way?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2029\" data-parent=\"#sp-ea-202\" role=\"region\" aria-labelledby=\"ea-header-2029\"> <div class=\"ea-body\"><p>Yes, absolutely! As soon as we hand over your package to the courier service, we will send you an email with the tracking number. This way, you can track your books in real time on the courier\u2019s website and see exactly where your package is at any moment.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20210\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20210\" aria-controls=\"collapse20210\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> <\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse20210\" data-parent=\"#sp-ea-202\" role=\"region\" aria-labelledby=\"ea-header-20210\"> <div class=\"ea-body\">No Content<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-201","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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